How can we help?

For account access, billing, cancellation or delivery questions, email [email protected] or call 949-297-6446. Include a brief description of the problem. Do not email full payment-card details or medical records. For clinical questions, use your secure patient portal: patient portal.

Sign in to your patient portal and use secure messaging for questions about medication, side effects, dose instructions or your treatment plan. Your care may involve different licensed clinicians. Review and response times vary. Messages are not monitored continuously and this service is not for emergencies. Call 911 for a medical emergency.

Sign in to your patient portal and open the plan you want to manage. Review its price, renewal date and available management options. Complete the cancellation confirmation if you want to stop renewals. If you cannot find the option, email or call support. Tell us if you want all plans cancelled. Cancellation stops future renewals; refund eligibility for an existing order depends on its status and our Refund Policy.

Payment, clinician review and pharmacy fulfillment are separate events. Review your account for the current status. A payment confirmation is not proof that a prescription has been issued or that a package is with the carrier. Contact support if you do not understand a charge. If a clinician determines you are not eligible for treatment, our Refund Policy provides a full refund.

Contact HyperMD so we can coordinate with the pharmacy and carrier. Tell us whether the package is late, missing, damaged or incorrect. Keep the packaging and submit any prescription-label photos securely through your portal. Do not use damaged, incorrect or potentially temperature-compromised medication until the pharmacy advises you.

Message your care team. A dose preference is a discussion request, not an approval to change treatment. Follow your current prescription instructions unless your clinician gives you new instructions.

Sign in to your patient portal to review the charge and available payment settings. If you cannot update your payment method, contact support. Do not email card numbers. If you do not want to continue, request cancellation rather than relying on a declined or expired card to stop the plan.